Crisis Communication

PLMR’s crisis communications experience is second to none, and includes pre-emptive and reactive work across traditional and social media channels. We work with a range of organisations to offer critical communication support when they are faced with difficult and challenging scenarios.

We have helped clients of all sizes and types to robustly and effectively defend their reputation and respond to allegations, secret filming and undercover reporting from some of the UK’s toughest investigative media outlets, including: The Mail on Sunday, The Sunday Times, BBC Panorama, BBC Newsnight, Channel 4 Dispatches, ITV Exposure, The Bureau of Investigative Journalism, and many others.

No issue is too big or small. If it poses a reputational threat to your organisation, we have the skills and experience to defend you. We’ve effectively handled every type of issue, from industrial accidents and healthcare errors resulting in death or severe injury, to data breaches and product recalls.

Our crisis communications work has two main elements. Firstly, we’ll conduct a thorough audit of your business and communications protocols. We’ll find the weaknesses before a journalist can expose them, and put in place the structures and communications frameworks necessary to be thoroughly prepared to defend yourself. Then, if or when a crisis hits, the PLMR crisis communications team is on call around-the-clock to take the swift and effective action needed to manage and mitigate reputational threats allowing you to concentrate on operational considerations.

Whether it’s creating a comprehensive crisis communications plan, preparing for a tough TV or radio interview, managing reaction on social media, or effectively liaising with internal and external stakeholders, we will ensure you are perfectly prepared and your organisation’s hard won reputation is protected.

We pride ourselves on an extensive track record of success and discretion. In 2017, we won the national award for Best Issues Management at the CorpComms Awards, but our biggest reputation management achievements are the ones you will never read about.

To find out how you might benefit from crisis communications support for your organisation, contact or call 0207 622 9529